General terms and conditions of sale
Private Higher Education
12 rue La Rochefoucauld - 75009 Paris
Siren 572 135 077 Code APE 8542Z
By validating his order, the customer declares that he accepts without reservation the terms of the said order as well as the entirety of the present general conditions of sale. The "double click" that you will execute after having filled in your order form constitutes the validation of the order and will be considered as an irrevocable acceptance of the present general terms of sale when the online order and the payment are carried out.
The items sold comply with French standards. ESMOD cannot be held responsible for any use that does not comply with these standards.
The photos, illustrations and associated texts presented in our sales material are not contractual and therefore do not engage our responsibility.
The products delivered to the customer remain the property of the company as long as the payment has not been executed in full. However, the transfer of risk takes effect as soon as the products and/or services ordered on the e-shop are actually delivered.
The documents provided to the customer are governed by the Intellectual Property Code. They therefore remain the property of the author and the company.
As such, it is therefore forbidden to reproduce, transfer or exploit the documents provided without the consent of the author and the company.
PRICES AND TERMS OF PAYMENT
Our prices include all taxes and are expressed in euros. They are guaranteed for the period of validity of each of our catalogues and documents. The selling prices of the products on our website are those indicated at the time the order is placed.
Several methods of payment are available:
- Either by cheque made payable to "ESMOD" (sent by post with the pre-filled online printed order form).
- Or by credit card, Visa, Mastercard (secure online payment).
- Or by Paypal transfer (secure online payment).
EXECUTION OF ORDERS - DELIVERIES
Orders are executed within the limits of available stocks and within the shortest possible time according to the conditions guaranteed by the carrier(s). The delivery times indicated on the seller's website are given as an indication according to the criteria of the various transport service providers. However, the seller cannot be held responsible for delays in delivery due to the carrier chosen by the buyer.
Delivery is only made once the order has been confirmed and full payment has been received. ESMOD retains full ownership of the equipment until full payment of the invoiced price has been received.
Shipping costs for France and abroad, as indicated on the order form, are to be paid by the customer.
COMPLAINTS - RETURNS
Receipt of the goods extinguishes all claims, except for reservations made by the buyer to the seller within four (4) days of receipt of the package by the buyer. This claim can be made by registered letter or by e-mail. After this period, no refund will be made. No refund will be made in the event of damage to the goods caused by the customer. In the event of damage caused by the carrier, the customer must provide ESMOD with photographs proving the condition of the package upon receipt and explaining the deterioration of the goods.
A refund can only be made if the goods are returned to the seller.
Packaging and transport costs for the return and reshipment of the goods shall be borne by the customer.
AFTER SALES SERVICE
For any complaint relating to an order, contact our customer service department: [email protected]
ESMOD EDITIONS - 30 avenue Jean Lolive - 93500 Pantin
+33 1 42 33 93 36